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Heathrow - System Specialist

Industry Sector:
Facilities management, Mechanical, Process

Job Overview

To enable the delivery of a high quality, reliable service of the facility and assets to passengers, tenants and other internal and external customers, through effective, efficient maintenance and operation of airport assets. Responsible for ensuring a specific system and process is maintained to an appropriate level this role is a subject matter expert. This includes completion of work in accordance with prevailing Engineering processes, leading problem solving activities and continuous improvement; placing the passenger and customer at the heart of everything we do, making every journey better.

Principle Accountabilities

Responsible for systems based assets to continually improve a specific group of assets and system performance by investigating faults or poor performing assets and recommend appropriate remedial action, which may be airport wide.

Responsible to ensuring systems perform at optimum levels against design standards and criteria, where changes are made that they are effectively documented and communicated to the system operators and maintainers.

Operate safely at all times. Adhere to procedures and proactively spot hazards to reduce risk and ensure a safe working environment and playing an active part of driving a positive health and safety culture for all.

Accurately capture maintenance history (work orders, spares & all required information) and update other records to meet business, regulatory & statutory requirements. Ensure that all documentation relating to a specific asset group is updated and fit for purpose.

Review of asset defects to:

  • Ascertain trends with a view to find root cause
  • Eliminate known failure modes
  • Reduce time between failures
  • Continually improve asset availability
  • Escalate system operational issues and SQR impacts to the Maintenance Manager.

This individual will be responsible for 2 nd & 3rd Level Problem Escalation and resultant Technical Troubleshooting.

Utilisation of new technologies to support the business driving efficiency and continuous improvement.

Flexible in approach to working across a variety of Engineering locations and departments as the business need requires.

Responsible for owning and attending required training inline with mandatory and desirable training development activities to be both competent & effective in role.

Provide specific coaching or training of others, including colleagues and apprentices to share on the technical elements of the specific systems.

Keeping up to date with industry best practice and leading implementation into business as usual.

Continuous development of self and others to retain and improve learning and skills both formally and informally.

Operate safely at all times. Adhere to procedures and proactively spot hazards to reduce risk and ensure a safe working environment for all.

Coach or train others, including colleagues and apprentices to share learning and best practice amongst the team. Provide specific support, coaching or training of others, including colleagues and apprentices to share on the technical elements of the specific system, including A1 Assessor/Trainer – Accredited to QCF/NVQ Level 3 (with minimum practising requirements).

Qualifications and Experience

  • City and Guilds or ONC/HNC appropriate Engineering discipline.
  • Technician apprenticeship scheme or equivalent
  • Full and assessed knowledge of any relevant National or HAL regulations or standards. Completion of relevant & related skills training
  • Full UK driving licence is desirable, including the ability to obtain and maintain airside licences and permits.

Framework and Boundaries

  • Heathrow airport campus.
  • Decisions have to take into account the impact on passenger flows, other departments and agencies, business partners and emergency services.
  • To use the required communications devices and at all times.

Business Behaviours

Deliver Results

  • Ensures that important standards are clearly communicated & well monitored
  • Resilient – copes well in busy or challenging situations

Put Passengers and Customers First

  • Takes a pride in delivering high levels of passenger/customer service
  • Takes an interest in passenger/ customer feedback

Commercial Focus

  • Identifies ways to improve efficiencies and/or contain costs

Take the Lead

  • Confident to take the position of ‘leader’ and achieve through others rather than alone

Work Together

  • Builds and manages productive relationships with colleagues in different teams/ different areas
  • Looks outside existing relationships to get support – ‘I will find someone who knows’

Continuous Improvement

  • Constantly finds ways to improve own and the team’s work
  • Draws on own experience and the team’s feedback to suggest constructive ideas to the business

About Heathrow

It’s hard to overestimate the scale of Heathrow. With four operating terminals, two runways, 80 airlines and 185 destinations, we’re the biggest airport in the UK. We’re also one of the busiest in the world. In 2016, more than 75 million passengers and 1.5 million tonnes of cargo passed through our doors. Since 2003, we’ve invested £11 billion and worked tirelessly to develop and expand our terminals and infrastructure. We’ve built Terminals 2 and 5, refurbished Terminals 3 and 4 and closed Terminal 1. This investment is working – at the World Airport Awards, we were named the ‘Best Airport in Western Europe’ by passengers. It’s a great achievement. But we’re also fiercely determined to build on our success so we can make the Heathrow passenger experience even better than ever.

About the role

This position is all about training and development. From day one, you’ll be working towards not just engineering management roles at Heathrow, but also full chartered status. Working to an externally accredited competency framework, you’ll receive exceptional training and on-the-job coaching from experienced professionals. And you won’t just pick up experience in one area: you’ll build your skills working with a range of teams right across the airport. You’ll also have real responsibility right from the start. That’s because as an Engineering Professional Development Trainee you won’t be held back: you’ll have the same level of responsibility as fully trained professionals, but with a smaller workload, which will increase as you progress. For most people, the training period will last three years, and when you finish, you’ll have the skills and experience to progress into a whole range of permanent engineering positions. The choice is yours.

About you

The ideal candidate for this role will have achieved a 2:1 or higher in BEng Electrical/Electronics, BEng Civil Engineering or BEng Mechanical Engineering. A MEng qualification would be an added bonus, and would help accelerate your progress to chartered status. You should also have excellent IT skills, including full MS Office proficiency and data manipulation skills. Ideally, you will also have a relevant internship or work experience placement under your belt too. To find out more and apply, please visit Or, for more information, please contact

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