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Heathrow - Rail Control Centre Operative

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Job Overview

As a controller you will be part of the front line team for the Heathrow Rail Engineering department, reporting to a Duty Engineer, you will be monitoring the system from a remote location. In the event of failures/contingencies you will need to give clear and accurate communications to the engineers, whilst placing the passenger and customer at the heart of everything we do, making every journey better.

Principle Accountabilities

  • Effectively monitoring the system and ensuring the trains and vehicles run smoothly from a control centre. Ensure stoppages are dealt with in the correct manor.
  • Platforms and stations are monitored and APOC and senior managers are updated with any issues or stoppages.
  • Work in accordance with the approved safety management system.
  • Providing support to the engineers on day to day business.
  • Ensuring any failures are logged appropriately, updating the asset management system and the performance metrics to the highest level.
  • Filling in weekly and monthly reports to meet the needs of the rail management team.
  • Contingencies are planned reviewed and updated.
  • First line responses are organised with the engineers, working with the Duty Engineer and Team Leader.
  • Ensuring that poor performance is corrected.
  • Engender pride in a job well done.
  • Maintaining mutually beneficial and productive relationships with the customer both internal and external.
  • Operate safely at all times. Adhere to procedures and proactively spot hazards to reduce risk and ensure a safe working environment.
  • Playing an active part of driving a positive health and safety culture for all.
  • Coach or train others, including colleagues and apprentices to share learning and best practice amongst the team.
  • Utilisation of current and emerging technologies to support the business driving efficiency and continuous improvement
  • Flexible in approach to working across a variety of Rail Engineering locations and departments as the business need requires.
  • Responsible for owning and attending required training in line with mandatory and desirable training development activities to be both competent & effective in role.
  • Provide a great customer experience by communicating with key stakeholders to update as required using various mediums available.

Qualifications and Experience

  • Full and assessed knowledge of relevant national or HAL regulations and standards.
  • Completion of relevant & related skills training.
  • Ability to pass ROGS related competencies for the operation of a rail system control room.
  • Pass Rail Safety Critical Communications Course in accordance with ROGS standards.
  • Working in a role controlled by a safety management system.

Framework and Boundaries

  • Heathrow Airport Campus.
  • All decision making to be made in the context of adhering to the safety management system.

Business Behaviours

Deliver Results

  • Works to high standards; takes real pride in doing a good job
  • Understands key goals/ standards/ procedures & follows them properly
  • Takes responsibility for making decisions and getting things done

Put Passengers and Customers First

  • Takes a pride in delivering high levels of passenger/ customer service
  • Makes constructive suggestions to improve the standard and quality of service

Commercial Focus

  • Understands team targets and KPIs
  • Aware of own impact on team KPIs/ business finances and how money can be saved or wasted
  • Notices & reports issues that could create a poor impression of LHR

Take the Lead

  • Sets a positive example of professional behaviour for colleagues – others look up to them
  • Frequently shares own experience to help less experienced colleagues get up to speed

Work Together

  • Considers own impact on other colleagues’ work
  • Communicates with other teams and is considerate of their impact on that team’s work
  • Takes personal responsibility to complete their tasks.

Continuous Improvement

  • Asks constructive questions about why things are done in a certain way
  • Confident to challenge when something is wrong/ not working properly

About Heathrow

It’s hard to overestimate the scale of Heathrow. With four operating terminals, two runways, 80 airlines and 185 destinations, we’re the biggest airport in the UK. We’re also one of the busiest in the world. In 2016, more than 75 million passengers and 1.5 million tonnes of cargo passed through our doors. Since 2003, we’ve invested £11 billion and worked tirelessly to develop and expand our terminals and infrastructure. We’ve built Terminals 2 and 5, refurbished Terminals 3 and 4 and closed Terminal 1. This investment is working – at the World Airport Awards, we were named the ‘Best Airport in Western Europe’ by passengers. It’s a great achievement. But we’re also fiercely determined to build on our success so we can make the Heathrow passenger experience even better than ever.

About the role

This position is all about training and development. From day one, you’ll be working towards not just engineering management roles at Heathrow, but also full chartered status. Working to an externally accredited competency framework, you’ll receive exceptional training and on-the-job coaching from experienced professionals. And you won’t just pick up experience in one area: you’ll build your skills working with a range of teams right across the airport. You’ll also have real responsibility right from the start. That’s because as an Engineering Professional Development Trainee you won’t be held back: you’ll have the same level of responsibility as fully trained professionals, but with a smaller workload, which will increase as you progress. For most people, the training period will last three years, and when you finish, you’ll have the skills and experience to progress into a whole range of permanent engineering positions. The choice is yours.

About you

The ideal candidate for this role will have achieved a 2:1 or higher in BEng Electrical/Electronics, BEng Civil Engineering or BEng Mechanical Engineering. A MEng qualification would be an added bonus, and would help accelerate your progress to chartered status. You should also have excellent IT skills, including full MS Office proficiency and data manipulation skills. Ideally, you will also have a relevant internship or work experience placement under your belt too. To find out more and apply, please visit Or, for more information, please contact

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