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Heathrow - Maintenance Manager Facilities

Industry Sector:
Facilities management

Job Overview

The Maintenance Manager Facilities is Accountable for managing the contract labour resources and continually improving levels of asset performance for all business partners and customers, developing the team so that targets are met and exceeded by maximising system availability in line with operational requirements. Responsible for the overall financial governance, controls and management of contracts and budgets within business area. Responsible for ensuring that all necessary works are delivered through contractor labour and all parties adhere to and are compliant with the latest company standards, legislative, statutory and environmental requirements, resulting in an engineering service delivery that meets and exceeds Key Performance Indicators (KPI’s). Placing the passenger and customer at the heart of everything we do, making every journey better.

Principle Accountabilities


  • Accountable for the on going execution, performance and governance of contracts within business area, whilst taking a lead role for specified pan airport contracts.
  • Accountable for contractor spend and financial controls, budgeting and forecasting of actual commitments on a weekly and monthly basis. Building forecast models to meet budget demands against workload and bottom up budget for annual budget submissions.
  • Accountable for the business area contractor portfolio spend and reporting to determine prioritisation of spend, seeking out and highlighting both risk and opportunity. Ensuring appropriate financial controls are in place and audited to enable the team to deliver to budget, ensuring that all contracted maintenance activities are delivered and meets quality, time and cost targets including proactive management of bundled services provider’s GMP, reactive and project costs.
  • Accountable for leading a positive safety culture through production of safety improvement plans, training, workshops, risk assessment review and proactive management of the accident, incident and near miss management systems for business area contracts.
  • Accountable for ensuring that the contractors are able to demonstrate they are appropriately managed and trained to a competent level to remain safe whilst working at Heathrow. Undertake reviews of processes and procedures to ensure on going compliance with a view to recommending / implementing continuous improvements and drive standards to best practice for contracts.
  • Responsible for contractors adherence to support the permit management activities for all assets, ensuring continuous on-going reviews of the process to drive improvement.
  • Accountable for driving the cleaning standards, material state of the building fabric, welfare facilities and other infrastructure (as applicable) ensuring the look, feel and presentation meet and exceed QSM expectations through regular inspections carried out by the Facilities Inspectors.


  • Responsible for working as part of a cross campus peer group to standardise and continually improve the Engineering approach in all business areas.
  • Timely completion of all necessary reports/forms and undertaking of any investigations to provide feedback and relevant communications to the business area and central teams as required for continuous improvement. Liaising with Customers, Stakeholder, Health & Safety and Heathrow Legal teams on the follow up and investigation of incidents and claims.
  • Highlighting and contributing to the business area risk register and defining mitigating actions to minimise risk to the business.
  • Undertaking reviews of processes and procedures to ensure on-going service provision with a view to recommending / implementing continued improvements and drive standards to best practice.
  • Providing support as required to the Asset Management team to ensure projects are delivered and comprehensive handovers are completed safely, on time and to the required standards.
  • Drive work completion for all work types including statutory, codal, planned and reactive. Delivers a safe working environment by ensuring that the team is able to adhere to procedure and reduces risk.
  • Ensuring all assets are captured and reviewed on an on-going basis for continued compliance, Ensuring Implementation of maintenance strategies for all new assets installed in the business area is a success.
  • Lead the delivery of minor improvement projects as defined by line manager.
  • Ensuring that all maintenance activities are delivered and meets quality, time and cost targets, including on-going reviews of the asset performance and optimisation of the planned maintenance activities to ensure all assets perform to the business agreed levels.
  • Provide support and management in the absence of the other Maintenance Managers and delegation activities from the Engineering Facilities Manager.

Qualifications and Experience

  • City and Guilds, ONC/HNC or equivalent suitable experience in an appropriate engineering discipline.
  • Full and assessed knowledge of any relevant National regulations or standards.
  • Proven track record of leading engineering teams in an operational environment.
  • Full UK driving license and ability to obtain airside driving license.
  • Budget management experience. – Desirable.
  • IOSHH / NEBOSH accreditation – Desirable.

Framework and Boundaries

  • Heathrow Airport Campus.
  • This role utilises a wider team of indirect reports.
  • Decisions have to take into account the impact on passenger flows, other departments and agencies, business partners and emergency services.
  • To use the required communications devices at all times and keep in contact with line management and operational control rooms.
  • Flexible in approach to working across a variety of engineering locations at the business need requires.

Business Behaviours

    Deliver Results
    • Establishes clear, challenging goals and standards for own area/team
    • Balances pace of delivery with high standards of quality and service
    • Copes effectively with challenging schedules & deadlines

    Put Passengers and Customers First
    • Understands the impact of own/own team’s outputs on passengers and/or customers
    • Shares latest developments/ new feedback from passengers & customers with the business

    Commercial Focus
    • Seeks to understand the business requirement for solutions and how they will create value
    • Relates own & team’s activities to their impact on business performance & results

    Take the Lead
    • Inspires people about business goals and the importance of their contribution
    • Approachable and available; spends time with people and shares expertise
    • Gives balanced feedback – addresses performance issues and celebrates success regularly

    Work Together
    • Spends time with different business areas to understand their issues and resolve matters jointly
    • Identifies constructive ways to persuade people and get them on side

    Continuous Improvement
    • Has a constant drive to improve and make things even better
    • Brings ideas from the front line to the attention of seniors
    • Spots and manages people’s concerns about or resistance to change

About Heathrow

It’s hard to overestimate the scale of Heathrow. With four operating terminals, two runways, 80 airlines and 185 destinations, we’re the biggest airport in the UK. We’re also one of the busiest in the world. In 2016, more than 75 million passengers and 1.5 million tonnes of cargo passed through our doors. Since 2003, we’ve invested £11 billion and worked tirelessly to develop and expand our terminals and infrastructure. We’ve built Terminals 2 and 5, refurbished Terminals 3 and 4 and closed Terminal 1. This investment is working – at the World Airport Awards, we were named the ‘Best Airport in Western Europe’ by passengers. It’s a great achievement. But we’re also fiercely determined to build on our success so we can make the Heathrow passenger experience even better than ever.

About the role

This position is all about training and development. From day one, you’ll be working towards not just engineering management roles at Heathrow, but also full chartered status. Working to an externally accredited competency framework, you’ll receive exceptional training and on-the-job coaching from experienced professionals. And you won’t just pick up experience in one area: you’ll build your skills working with a range of teams right across the airport. You’ll also have real responsibility right from the start. That’s because as an Engineering Professional Development Trainee you won’t be held back: you’ll have the same level of responsibility as fully trained professionals, but with a smaller workload, which will increase as you progress. For most people, the training period will last three years, and when you finish, you’ll have the skills and experience to progress into a whole range of permanent engineering positions. The choice is yours.

About you

The ideal candidate for this role will have achieved a 2:1 or higher in BEng Electrical/Electronics, BEng Civil Engineering or BEng Mechanical Engineering. A MEng qualification would be an added bonus, and would help accelerate your progress to chartered status. You should also have excellent IT skills, including full MS Office proficiency and data manipulation skills. Ideally, you will also have a relevant internship or work experience placement under your belt too. To find out more and apply, please visit Or, for more information, please contact

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