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Heathrow - Maintenance Manager Engineering

Industry Sector:
Health & Safety

Job Overview

  • Terminal 2 Engineering
  • This role is part of the Managerial Job Family.
  • The Maintenance Manager Engineering is accountable for the safe, timely and high quality delivery of engineering and maintenance work for own area of business.
  • Accountable for management of engineering and facilities workforce as well all responsibility for people and work delivered through contractor labour and project delivery teams. Ensuring all parties adhere to company standards and are compliant with the latest company, legislative, statutory and environmental requirements, resulting in an engineering service delivery that meets and exceeds Key Performance Indicators (KPI’s). Placing the passenger and customer at the heart of everything we do, making every journey better.

Principle Accountabilities

  • Liaising with Customers, Stakeholder, Health & Safety and Heathrow Legal teams on the follow up and investigation of incidents and claims.
  • Accountable for the line management of the Technical grades including:
    • Mentoring, development and support.
    • Completion of performance reviews with direct reports.
    • Operational management of Technical grades and resource coordination as necessary if required for specialist expertise in other business areas.
    • Compliance to the working time directive and assessment of any breaches.
    • Accountable for ensuring that the wider team is appropriately managed and trained to a competent level, both technically and behaviourally, ensuring that the skills mix is managed over time to meet the future needs of the business area.
    • Developing and managing key internal and external stakeholder relationships and provide engineering support to the business area in a manner to raise the profile of the department and make it central to the operation.
    • Providing support as required to the Asset Management team to ensure projects are delivered and comprehensive handovers are completed safely, on time and to the required standards

    Responsible for ensuring on-going delivery of business area asset base maintenance plans:

    • Drive work completion for all work types including statutory, codal, planned and reactive.
    • Delivers a safe working environment by ensuring that the team is able to adhere to procedure and reduces risk.
    • Ensuring all assets are captured and reviewed on an on-going basis for continued compliance.
    • Implementation of maintenance strategies for all new assets installed in the business area.
    • Ensuring that all maintenance activities are delivered and meets quality, time and cost targets.
    • Drive continuous improvements in asset performance and facilities appearance with proactive management of the SQR and QSM.
    • Drive innovation and continuous improvements through the use of existing and emerging technology.
    • On-going reviews of the asset performance and optimisation of the planned maintenance activities to ensure all assets perform to the business agreed levels.
    • Delivery of the Engineering and Facilities budget on time and in full to ensure the business unit achieves EBITDA in line with Central Engineering.
    • Provide support and management in the absence of the other Maintenance Managers and delegation activities from the Engineering Facilities Manager.
    • Carry out other tasks within their area of competence and capability as deemed necessary from time to time to meet the needs of the business.

    Qualifications and Experience

    • City and Guilds, ONC/HNC or equivalent suitable experience in an appropriate Engineering discipline.
    • Full and assessed knowledge of any relevant regulations and standards.
    • Proven track record of leading engineering teams in an operational environment.
    • Budget management experience.
    • ISOHH / NEBOSH accreditation desirable.
    • Full UK driving license and ability to obtain airside driving license.

    Framework and Boundaries

    • This role has direct line management responsibilities.
    • All decisions to be made in the context of statute and the integrated operations plan.
    • Decisions have to take into account the impact on passenger flows, other departments and agencies, business partners and emergency services.
    • To use the required communications devices at all times and keep in contact with line management and operational control rooms.
    • Flexible in approach to working across a variety of engineering locations at the business need requires.

About Heathrow

It’s hard to overestimate the scale of Heathrow. With four operating terminals, two runways, 80 airlines and 185 destinations, we’re the biggest airport in the UK. We’re also one of the busiest in the world. In 2016, more than 75 million passengers and 1.5 million tonnes of cargo passed through our doors. Since 2003, we’ve invested £11 billion and worked tirelessly to develop and expand our terminals and infrastructure. We’ve built Terminals 2 and 5, refurbished Terminals 3 and 4 and closed Terminal 1. This investment is working – at the World Airport Awards, we were named the ‘Best Airport in Western Europe’ by passengers. It’s a great achievement. But we’re also fiercely determined to build on our success so we can make the Heathrow passenger experience even better than ever.

About the role

This position is all about training and development. From day one, you’ll be working towards not just engineering management roles at Heathrow, but also full chartered status. Working to an externally accredited competency framework, you’ll receive exceptional training and on-the-job coaching from experienced professionals. And you won’t just pick up experience in one area: you’ll build your skills working with a range of teams right across the airport. You’ll also have real responsibility right from the start. That’s because as an Engineering Professional Development Trainee you won’t be held back: you’ll have the same level of responsibility as fully trained professionals, but with a smaller workload, which will increase as you progress. For most people, the training period will last three years, and when you finish, you’ll have the skills and experience to progress into a whole range of permanent engineering positions. The choice is yours.

About you

The ideal candidate for this role will have achieved a 2:1 or higher in BEng Electrical/Electronics, BEng Civil Engineering or BEng Mechanical Engineering. A MEng qualification would be an added bonus, and would help accelerate your progress to chartered status. You should also have excellent IT skills, including full MS Office proficiency and data manipulation skills. Ideally, you will also have a relevant internship or work experience placement under your belt too. To find out more and apply, please visit Or, for more information, please contact

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