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Project Manager

Posted 152 days ago Apply by 01 December 2018

Job Description

Principal Objectives

The Project Manager will have a range responsibilities towards the successful completion of projects to which they are assigned across the EMEA region.

  1. Acting as the key point of contact for the duration of a project for all involved parties.
  2. Planning and coordinating multiple projects within the constraints of agreed contracts.
  3. Full management of projects from beginning to end including compliance with all communication requirements.
  4. Completion of Business Analysis and investigation of Customers’ requirements.

The role is fast paced and exciting; it involves multi-tasking and working within a small team as well as dealing with key senior stakeholders at major cinema chains across Europe.

 

Key Responsibilities

Customer Relations:
  • Understanding the client’s business and facilitating their needs
  • Building the client relationship across the various departments
  • Facilitating the relationship between the client and the assigned Account Manager
Planning:
  • Planning and coordinating Vista’s information technology services within agreed budget levels
  • Working with Customers to create Milestones and Project Plans
  • Setting and managing Customer expectations through detailed project planning activities
  • Acting as the primary point of contact for the client and the project team for the duration of the project
  • Working with the Development and Product teams to provide custom developments to our clients
Management:
  • Coordination and completion of project services including:
    • Implementation of Vista Products at a new customer
    • Implementation of a new Vista module at an existing site
    • Implementing a new feature
    • Upgrading Vista software
    • Integration to a Third Party system
    • New Cinema Pilot and Installation project
    • Training Courses
  • Ensuring Vista’s high standards of client satisfaction and expectations are met
  • Meeting the reporting requirements of a project manager
  • Updating and Monitoring the Project Register and discussing progress with the client
  • Managing allocated staff
Project Knowledge:
  • Business analysis, investigating and articulating customer requirements
  • Building a well-rounded knowledge of the product and expertise in some areas

 

Functional relationships with:

Internal:
  • Executive Team (Managing Director, Operations Director, Business Operations Manager)
  • Professional Services Manager, Account Managers, Project Coordinators, Customer Services Manager
  • Head Office and Remote Offices
External:
  • Existing and potential customers
  • Business partners

 

Person specification:

Qualifications and experience:
  • Relevant tertiary qualification in Computer Science, Information Systems or other related degree
  • Broad knowledge and understanding of the Vista product suite
  • Working experience with SDLC’s and IT solutions.
  • PRINCE2 Practitioner qualification
  • A minimum of 3 years’ experience in a related role, preferably within Vista Services 
Skills, Knowledge, Abilities and Personal Attributes:
  • An enthusiastic, self-motivated and a fast learner with excellent IT skills.
  • Ability to communicate with both customers and colleagues at all levels of seniority and liaise effectively with other internal departments.
  • Ability to supervise and motivate staff in a team, demonstrating strong leadership skills whilst working effectively as part of the team.
  • Able to develop and maintain positive working relationships with staff and customers, to build and maintain customer confidence in Vista, its services and product range.
  • Ability to work under pressure whilst reporting to the client and senior staff members.
  • Flexible, decisive, quick-thinking and the ability to handle complaints and difficult situations in a patient, calm and effective way.
  • Ability to work on several tasks and/or projects simultaneously, determining courses of action for each, prioritising and following through to successful resolution.
Apply by 01/12/2018 Apply
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Sector Applications, Design, Software, Systems
Location London
Hours Full time
Contract Type Permanent
Minimum Degree Grade Required 3rd
Applicant needs to be eligible to work in the UKYes
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